Delivery and returns to Austria
Not in Austria?
Made and delivered in 10 to 15 working days, or 4 to 5 with rush.
Orders placed before 2pm UK time start the next working day. Dates count working days in Bath and skip UK bank holidays.
Add your date and we will check it against both options.
Delivery options
Every veil is made by hand in Bath once you order. These times cover making your veil and delivering it to you.
Standard
Estimated arrival in 10 to 15 working days
Rush
Estimated arrival in 4 to 5 working days
Included with both: full insurance, all duties and taxes paid, and luxury packaging.
Fabric samples
Veil fabric samples are delivered by DHL Economy for €9.95 in 10 to 12 working days, or by DHL Express for €21.95 in 2 to 3 working days. Hold the tulle against your dress in daylight before you choose ivory or off-white.
Order fabric samples45-day returns
Leave the tag on. We can't refund a piece that comes back with its tag removed.
Take your time trying your veil with your dress. If it is not quite right, send it back to us with a note.
Can be returned
- Most veils
- Hair accessories
- Jewellery
Non-returnable
- Veils made with materials sourced per purchase
- Veils made to a length you give us
- Veils with personalised embroidery
- Lace veils cut to your order
Not sure about a piece? Its product page always says if it can't be returned.
Arrange a returnQuestions
Will I pay duties or taxes?
No. Duties and taxes are paid before your veil leaves Bath, on both options, so there is nothing to pay on arrival.
When is the order cut-off?
Orders placed before 2pm UK time start the next working day. Weekends and UK bank holidays are not working days in Bath.
Does embroidery take longer?
No. Personalised embroidery does not add to the making time.
Is my veil insured?
Yes. Both options are fully insured and tracked from Bath to your door.
What if it is late?
If it has not arrived by the latest date, send us a message and we will chase it with the courier.
“Every piece is made by hand in our Bath workshop, and I want you to love yours. If anything isn’t quite right, get in touch and I’ll sort it for you.”
Sarah, founder Send us a message