Accessibility Statement

Last Updated: November 20, 2025

Our Commitment to Accessibility

Britten Weddings is committed to ensuring that our website is accessible to all brides, including those with disabilities. We believe that every bride should be able to browse our collections, learn about our craft, and place orders independently and with dignity.

We are continually working to improve the accessibility of our website to ensure it meets or exceeds the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

Britten Weddings is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Measures to Support Accessibility

Britten Weddings takes the following measures to ensure accessibility:

• Include accessibility as part of our website design and development process
• Provide clear and consistent navigation throughout our website
• Use semantic HTML to ensure proper structure for assistive technologies
• Ensure sufficient color contrast between text and backgrounds
• Provide alternative text for product images
• Ensure all interactive elements are keyboard accessible
• Design forms with clear labels and error messages
• Test our website with screen readers and other assistive technologies

Accessibility Features

Our website includes the following accessibility features:

Navigation

• Logical heading structure (H1, H2, H3, etc.) for easy navigation with screen readers
• Descriptive link text that makes sense out of context
• Keyboard navigation support for all interactive elements
• Clear focus indicators to show which element is currently selected

Visual Design

• Text can be resized up to 200% without loss of content or functionality
• Sufficient color contrast ratios between text and background colors
• Information is not conveyed by color alone
• Readable font sizes throughout the website

Images & Media

• Alternative text descriptions for all product images
• Decorative images are marked appropriately for screen readers
• No automatically playing audio or video content

Forms & Checkout

• All form fields have clear, descriptive labels
• Error messages are clearly identified and explained
• Sufficient time is provided to complete the checkout process
• Help text is available where needed

Known Limitations

Despite our best efforts, some areas of our website may not yet be fully accessible. Known limitations include:

• Third-party content: Some features rely on third-party services (such as payment processors or shipping calculators) that may have their own accessibility limitations.
• Legacy product images: Some older product images may have incomplete or less descriptive alternative text. We are working to update these.
• Complex product customization: Some custom veil configuration tools may be challenging to use with assistive technologies. We recommend contacting us directly for assistance with custom orders.
• PDF documents: Some downloadable documents (such as care instructions) may not be fully accessible. Please contact us if you need information in an alternative format.

We are actively working to address these limitations and improve the accessibility of all areas of our website.

Compatible Browsers & Assistive Technologies

Our website is designed to be compatible with the following assistive technologies:

• Screen readers (JAWS, NVDA, VoiceOver)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation

Our website should work with recent versions of the following browsers:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

Feedback & Contact Information

We welcome your feedback on the accessibility of brittenweddings.com. If you encounter any accessibility barriers or have suggestions for improvement, please let us know:

Email: help@brittenweddings.com
Subject line: Please include "Accessibility" in your subject line
Response time: We aim to respond to accessibility feedback within 5 business days

When reporting an accessibility issue, please include:

• The specific page or feature you were trying to access
• A description of the problem you encountered
• The assistive technology you were using (if applicable)
• Your browser and operating system

Alternative Ways to Shop

If you experience difficulty using our website, we offer alternative ways to browse our collections and place orders:

Phone Orders

You can discuss your requirements and place orders over the phone. Please email us at help@brittenweddings.com to arrange a convenient time for a call.

Email Assistance

Our team can send you product information, answer questions, and help you place orders via email at help@brittenweddings.com.

Accessible Format Materials

If you need any of our online content in an alternative format (such as large print, audio, or plain text), please contact us and we will do our best to accommodate your request.

Technical Specifications

Accessibility of brittenweddings.com relies on the following technologies to work:

• HTML5
• CSS3
• JavaScript
• WAI-ARIA (Accessible Rich Internet Applications)

These technologies are relied upon for conformance with the accessibility standards used.

Assessment Approach

Britten Weddings assessed the accessibility of this website using the following methods:

• Self-evaluation using automated accessibility testing tools
• Manual testing with keyboard navigation
• Testing with screen reader software
• Review of WCAG 2.1 Level AA criteria

Legal Information

This accessibility statement applies to brittenweddings.com, operated by Britten (UK) Ltd.

Britten (UK) Ltd
60 St John's Road
Bath, BA2 6PT
United Kingdom
Company Number: 06236908

Formal Complaints

If you are not satisfied with our response to your accessibility concerns, you have the right to contact:

For UK Customers:

Equality Advisory and Support Service (EASS)
Phone: 0808 800 0082
Website: equalityadvisoryservice.com

For US Customers:

U.S. Department of Justice
Website: ada.gov

Date & Review

This accessibility statement was created on November 20, 2025. We review and update this statement regularly to reflect our ongoing accessibility improvements.

Last reviewed: November 20, 2025
Next scheduled review: May 2026

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We are committed to making our website accessible to all brides. Thank you for helping us improve.