Delivery and returns in the UK
Not in the UK?
Made and delivered in 5 to 7 working days, or 3 to 4 with rush.
Orders placed before 2pm UK time start the next working day. Dates count working days in Bath and skip UK bank holidays.
Add your date and we will check it against both options.
Delivery options
Every veil is made by hand in Bath once you order. These times cover making your veil and delivering it to you.
Standard
Estimated arrival in 5 to 7 working days
Rush
Estimated arrival in 3 to 4 working days
Included with both: full insurance and luxury packaging.
Fabric samples
Veil fabric samples are delivered free by Royal Mail Tracked service in 4 to 5 working days, or next working day by Royal Mail Special Delivery® for £9.95. Hold the tulle against your dress in daylight before you choose ivory or off-white.
Order fabric samples30-day returns
Leave the tag on. We can't refund a piece that comes back with its tag removed.
Take your time trying your veil with your dress. If it is not quite right, send it back to us with a note.
Can be returned
- Most veils
- Hair accessories
- Jewellery
Non-returnable
- Veils made with materials sourced per purchase
- Veils made to a length you give us
- Veils with personalised embroidery
- Lace veils cut to your order
Not sure about a piece? Its product page always says if it can't be returned.
Arrange a returnQuestions
When is the order cut-off?
Orders placed before 2pm UK time start the next working day. Weekends and UK bank holidays are not working days in Bath.
Does embroidery take longer?
No. Personalised embroidery does not add to the making time.
Is my veil insured?
Yes. Both options are fully insured and tracked from Bath to your door.
What if it is late?
If it has not arrived by the latest date, send us a message and we will chase it with the courier.
“Every piece is made by hand in our Bath workshop, and I want you to love yours. If anything isn’t quite right, get in touch and I’ll sort it for you.”
Sarah, founder Send us a message